Privacy statement
When you visit our website kitcheneleven.co.uk or contact us, we receive information about you. In this privacy statement, we explain what we do with that information.
We always treat your information with care and store it securely. If you have any questions or want to know what information we hold about you, please contact us. We may amend this privacy statement if we find it necessary. We therefore advise you to check this privacy statement regularly so that you are aware of any changes. This privacy statement was last amended on 16 November 2024.

When do you apply this privacy notice?
This privacy statement applies to all personal data we process and to all domains related to us. It concerns the personal data of anyone who has ever had contact with us or visited our website, such as visitors, customers and business contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number or surfing behaviour. If you want to know more about personal data, please check the website of the Personal Data Authority.

Who uses my data?
Kitchen Eleven is responsible for the website kitcheneleven.co.uk and is therefore the organisation responsible for the use of your personal data as described in this privacy statement. The full details are:
Kitchen Eleven
Achterweg 11
2242 KS Wassenaar
94976899

From whom do we use data?
We process the personal data of anyone who has contacted us or visited our website. These include visitors, private customers, business customers and contacts of our partners.

Hoe komen we aan je gegevens?
We get the data directly from you as soon as you:
- enter data on our website
- contact us by mail, phone or other means

What data do we use from you?
We use the following data:
- Name
- residential or business address
– e-mailadres
– phone number
– payment data

What do we use your data for?
We use your personal data only for the purpose for which we are allowed to use it:
- we process your personal data when you reserve a table in our restaurant, visit our website or hire us for catering or events and/or because you provide us with this data yourself
- we use your data because we want to give you the best service as a customer and we cannot do that without it

How long do we keep your data?
Personal data will not be used or stored by Kitchen Eleven for longer than necessary to achieve the purposes for which the data are collected in accordance with this agreement. In any event, the retention period shall not exceed 12 months. After the period described above, personal data will be anonymised or destroyed.

Who do we share your data with?
We share your personal data (name, phone number and e-mail address) with the company that manages our table reservation software, with the party that sends our newsletter (name and e-mail address) and with our hosting party because this is necessary for the performance of our services. We conclude a processing agreement with these companies to ensure the same level of security and confidentiality of your data. We remain responsible for these processing operations. We also pass on your data to third parties if we are obliged to do so by law. Also in emergencies, for example to help if something unpleasant happens, we may provide your data to, for example, the fire brigade, police or doctor.

How secure is your data with us?
We have taken great care to secure your data both organisationally and technically as much as possible. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. So your data is safe with us. We also ensure that your data is only used by people who have received permission from us to do so. If you have any questions about the specific way of securing your data, please contact us.

What can you ask of us?
Because we use personal data about you, you have several rights. We list these rights for you below.
- Right to information; We must explain to you in an understandable and clear way what we do with your data and what control you have over it
have. Therefore, in this privacy statement, we explain in detail what data we collect from you and how we handle your data.
- Right to see; You may always ask us to see your data we hold about you.
- Right to correction; You may ask us to correct your data if it is incorrect or incomplete.
- Right to object; You may object to the processing of your data if you disagree with the way we handle your
handle personal data. This right applies to the data we use for direct marketing. For example, you can indicate to us that you no longer wish to receive mail from us. This also applies to personalised recommendations on our
website.
-Right of restriction; You may ask us to restrict the use of your data. This means that in certain cases we may
only allowed to keep but not use.
- Right to be forgotten; You may ask us to delete any data we hold on you. We will then delete all data traceable to you. In some cases, we cannot or may not yet delete your data. For example, we have to keep some data for 7 years for tax purposes.
-Right to file a complaint; You may file a complaint about the way we handle your data. If you have a complaint, we will be happy to resolve it
for you. Please contact us to do so. You may also file your complaint with the Personal Data Authority. Of course we hope it will not come to that, but in extreme cases you may also go to court. In that case, it is the court in Kitchen Eleven's place of business that will handle your complaint.

How do I submit an application or complaint?
Send your request or complaint to us at hello@kitcheneleven.nl. We will process your request or complaint within 30 days. If there are several applications or complaints or if your application or complaint is complex, this may take longer. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we request information from you to make sure that you are the right person to whom the personal data belong.

What rules apply to this privacy notice?
Our privacy statement must comply with several conditions. In particular, these conditions can be found in the General Data Protection Regulation. In addition, the general rules applicable under Dutch law apply to our privacy statement.

Which cookies do we use?
You can decide which of your data we can use. If you have given us permission to personalise your profile based on your browsing and search behaviour, we can tailor our website specifically to you
so that their use becomes easier and more personalised. We do this with the help of cookies.

Do you have a question about this privacy statement?
If so, feel free to contact us by sending an email to
hello@kitcheneleven.nl. We are happy to help.